Policies
Return & Refund Policy
You order Belle Nature boxes your way one-time, weekly, or biweekly and can cancel a weekly or biweekly plan anytime. Here's how cancellations, refunds, and missed boxes work.
Cancellations & Refunds
Weekly and biweekly plans can be canceled anytime. Just cancel before your next Friday box and you won't be charged for any further shipments.
Because every box is fresh farm produce packed to order, a box that has already been charged, packed, or delivered isn't refundable this includes missed boxes, crop substitutions, weather issues, or vegetables you chose not to use. For a one-time box, contact us before it's packed and we'll cancel it for a refund minus payment processing fees.
If you can't receive an upcoming box, you may transfer it to a friend or family member. Contact us before your next delivery so we can update the name and delivery details.
Missed Deliveries
If you are not available for delivery, that box is considered fulfilled. We cannot refund missed boxes or add extra produce to a future box.
If you know you will be gone, contact us at least 72 hours before delivery. You may have someone else receive your box, donate the box, or ask us about available options.
Damaged or Spoiled Produce
We pack fresh produce with care, but this is real farm-grown food. Some vegetables may have dirt, small marks, size differences, or minor cosmetic damage.
If an item arrives spoiled or damaged beyond normal farm produce condition, contact us within 24 hours of delivery with a photo. We may replace the item, give you a credit, or refund that item’s value.
Crop Changes and Weather
CSA boxes change based on what is ready to harvest. Weather, pests, and crop timing can affect what goes into each box.
If one crop is short, we may replace it with another available vegetable. Crop changes do not qualify for refunds.
If we ever miss a delivery because of an issue on our side, you will receive a replacement box, account credit, or refund for that missed week.